Suite 1, Unit 1, 10 Archibald Street, Toowoomba  QLD  4350  
     
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Terms and Conditions

 

 

 

    
   

Payment Terms

  
Terms are on a strictly Cash Basis only, unless a credit account has been established. These include Cash on Delivery (C.O.D), Company Cheque or Direct Deposit.
 
Direct Deposit Payment
Orders will only be dispatched upon confirmation of a successful transfer of the correct monies into the below account. A fax of the official bank receipt for that transaction, cross referenced to your particular order is acceptable. Your account manager may also confirm receipt of the said transfer with the appropriate bank. Please note that ?Cash? Direct Deposits can be confirmed immediately but ?cheque? Direct Deposits may take one day. Also note that for any cheques that need to be presented again, or returned back to the client, an administration charge may apply and the amount will be invoiced instantly and to the discretion of Queensland Computers & Peripherals. For all bounced cheques or cheques to be re-presented, you will also be invoiced instantly for any bank charges incurred by Queensland Computers & Peripherals.
 
Account Details
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Credit Applications
Credit application forms are available upon request. Credit terms will depend on the amount purchased per month with Queensland Computers & Peripherals and the trade references supplied and the completion of the Directors Guarantee Form. The application may take up to 5 working days to complete, after which the customer will be informed of the outcome. Credit application approval is at the discretion of the Financial Officer and is subject to the applicants acceptance of the Terms and Conditions of Queensland Computers & Peripherals and the applicants Directors Guarantee.
 
Credit Accounts
If customers trading account exceeds their credit limit, or payment terms, the account will automatically be put on ?Credit Hold? resulting in the suspension of delivery?s or services of any goods until the outstanding amount is received and cleared. Therefore please pay close attention to your trading terms to avoid any misunderstanding. Prices quoted are ex-warehouse and do not include freight and other costs associated with the delivery of the goods to you, which costs unless specifically agreed to otherwise, between us and you, shall be charged into your account. Queensland Computers & Peripherals reserves the right to accept in whole or in part any order placed on it or to refuse such order entirely.
 
Delivery of Goods
Delivery of goods shall be effected by us to the customer (thereafter know as you/your): Subject to availability and without any liability on behalf of us for any delays
 
Back Orders
All items that cannot be supplied immediately will be placed on ?Backorder? and you will be notified directly. When goods return to stock you will be contacted and asked whether your backorder is still required. Delivery dates and times quoted for delivery of goods are estimates only and Queensland Computers & Peripherals shall not be liable for any loss or damage arising as a result or consequence of any failure to deliver or delay in delivery of any goods or services
 
Return Authorisation
Requests can be registered with Queensland Computers & Peripherals, upon which a Return Authorisation Number will be issued. Returns will not be accepted unless a ?Return Authorization (RA)? number issued by an authorized officer. All goods must be returned within 7 days from the date of receiving a RA Number unless agreed to otherwise by us in writing and must be freight prepaid
  1. Queensland Computers & Peripherals provides a full 12 months warranty on computer hardware, peripherals, monitors and printers, unless alternative arrangements have been made with the management.
  2. If the goods returned are under warranty, repair or replacement of the items is at Queensland Computers & Peripherals discretion. Senders are responsible for the freight to and from Queensland Computers & Peripherals.
  3. Queensland Computers & Peripherals will not repair warranty damaged goods caused by operation outside designed working and storage environments, power surges, fluctuations and interference, external peripherals devices and Virus related problems and their subsequence
  4. Queensland Computers & Peripherals will void warranty on any item that has been mishandled, modified, returned in inadequate packing or otherwise interfered with by un-authorized personnel. Also the removal of any factory seals, serial number and or warranty sticker
  5. Warranty will operate from the date of our invoice to the dealer
 
Returns (For Credit)
Any goods received must be in a resaleable condition- clean, undamaged, contained in their original unopened packing and including all manuals, disks, cables, etc. Where goods do not conform to Queensland Computers & Peripherals returned goods requirements, the Purchaser shall be liable for the replacement cost.

Any item that is not a stock item, i.e. (Special Order) will not normally be accepted for RA or credit. The item will be accepted for return but will incur a restocking fee of 15% of the cost price of the unit. The balance will be credited to your account.
 
Title
Possession of the goods shall pass to you at the time of delivery and the goods shall thereafter be at your risk. Notwithstanding the above, title and ownership of the goods shall pass to you only when you have paid us all that is owing to the company in respect of the goods. Until such payment is made, you will be holding the goods as bailee for and on behalf of us. These operational procedures are an outline only and do not constitute the entire terms and conditions of trade. Queensland Computers & Peripherals reserves the right to vary or add Policies and/or Procedures without notice.
 
Order Checking

Customers are required to check their order promtly after delivery is taken to ensure the following:

1. Goods have been received in good condition, No damage is evident either to the packing carton or goods inside. (If there is damage then this is to be noted with the courier driver at the time of delivery. Dispatch at QCP is also to be notified ASAP.

2. Orders are to be checked for correct quantity and items. Systems are to be checked that all indicated components, accessories, discs and paperwork have been included. (Any discrepancies are to be reported to QCP in writing within 24 hours of delivery.